Refund Policy - SPRAYGROUND® is more than a brand — it's an attitude, a form of unconventional self-expression. We specialize in creating highly recognizable backpacks, luggage, accessories, and apparel, perfectly blending high-quality functional design with bold street art and the soul of pop culture.

Refund Policy

Thank you for shopping at spraygroundusdeals. We strive to ensure you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds on items purchased through our website, spraygroundusdeals.com.

By making a purchase, you agree to the terms of this policy.

1. Return Eligibility

To be eligible for a return and refund, your item must meet the following criteria:

Timeframe: You must initiate a return request within 30 days of the date you received the item(s).
Condition: The item must be unused, unworn, and in its original condition, exactly as you received it.
Packaging: All original tags, labels, packaging (including boxes, dust bags, etc.), and any accessories must be intact and returned with the item.
Proof of Purchase: A valid order number, receipt, or proof of purchase is required.

2. Non-Returnable Items

The following items are FINAL SALE and cannot be returned or refunded unless they arrive defective or damaged:

Items marked as “Final Sale,” “Clearance,” or on special promotional discounts (unless otherwise stated).
Items that have been used, washed, altered, or damaged after delivery.
Items not in their original condition, or missing tags, labels, or original packaging.
Gift cards (if applicable).
For hygiene reasons, certain accessories like hats (if tried on) or intimate apparel may be final sale. This will be clearly marked on the product page.

3. Return Process

Follow these steps to return an eligible item:

Request Authorization: Contact our customer service team at [email protected] within the 30-day window. Please provide your order number and the reason for the return.
Receive Instructions: Once your request is reviewed and approved, we will email you a Return Authorization (RA) number and detailed instructions, including the return shipping address.
Ship the Item: Securely pack the item in its original packaging, include all components, and mail it to the address provided. We recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse. Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item shipped).

4. Refunds

Inspection: Upon receipt of your return, our team will inspect the item to ensure it meets our return eligibility criteria.
Processing Time: If approved, your refund will be processed within 7-10 business days.
Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.
Sale Items: Only the sale price paid for the item will be refunded.
Non-Refundable Charges: Original shipping and handling fees are non-refundable. Any import duties, taxes, or customs fees paid by the customer are also non-refundable.

5. Exchanges

We currently do not offer direct exchanges. To replace an item, please follow the return process to receive a refund, and then place a new order for the desired item on our website.

6. Incorrect, Damaged, or Defective Items

We carefully inspect all orders before shipment. If you receive an incorrect, damaged, or defective item, please contact us immediately at [email protected] within 7 days of delivery. Provide your order number and clear photos of the product and its packaging. We will arrange a prepaid return label and, upon confirmation, prioritize sending a replacement (subject to availability) or issue a full refund, including original shipping costs.

7. Late or Missing Refunds

If you have not received your refund within 10 business days after we have notified you of approval:

Check your bank account again.
Contact your credit card company or bank, as it may take some time to officially post.
If you still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions about our Refund Policy, please contact our customer service team:

Email: [email protected]