Customer Service Policy
spraygroundusdeals
At spraygroundusdeals, we are committed to providing a smooth, transparent, and satisfying shopping experience. This policy outlines our standards and processes for customer care, shipping, returns, and support. Please contact us with any questions — we’re here to help.
1. Contacting Us
Email: [email protected]
We strive to respond to all inquiries within 24–48 hours during business days (Monday–Friday, 9am–6pm EST).
2. Order Processing & Shipping
- Orders are typically processed within 1–3 business days after payment confirmation.
- Shipping times and costs depend on your location and selected shipping method.
- Once shipped, you will receive a tracking number via email to follow your delivery.
- We are not responsible for delays caused by carriers or customs, but we will assist in tracking your package.
3. Returns & Exchanges
We want you to be fully satisfied with your purchase. If an item doesn’t meet your expectations, please review the following:
Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be unused, in original condition, and in their original packaging with all tags attached.
- Proof of purchase is required.
Non-Returnable Items:
- Items marked as “Final Sale” or personalized/customized products.
- Damaged or used items due to customer handling.
Process:
- Contact us at [email protected] to request a return authorization.
- Once approved, ship the item back to the address provided. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
- Upon receipt and inspection, refunds will be issued to the original payment method within 7–10 business days. Exchanges are subject to product availability.
4. Refunds
- Refunds are issued once the returned item is received and inspected.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- Sale items are eligible for refund at the purchased sale price.
5. Product & Quality Assurance
We carefully inspect items before shipping. If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos and order details. We will arrange a replacement, return, or refund as appropriate.
6. Privacy & Data Security
We respect your privacy. Personal information collected during ordering or communication is used only to process your order and improve your experience. We do not sell or share your data with third parties for marketing purposes. For details, please see our Privacy Policy.
7. Policy Updates
We may update this Customer Service Policy periodically to reflect changes in our processes or legal requirements. The latest version will always be available on this page.
Disclaimer:
spraygroundusdeals is an independent retailer and is not affiliated with, endorsed by, or an authorized dealer of Sprayground or any other referenced brands. All trademarks are the property of their respective owners.
Thank you for choosing spraygroundusdeals. We value your trust and are dedicated to serving you with reliability and care.